Cloud Tree Support
How can we help?
Email us and we’ll open a ticket straight away. Or sign in to raise and follow your tickets here.
Something down right now? Call (917) 341-7967 — we answer 7am–7pm ET.
Cloud Tree, LLC
First time here
Set up your Cloud Tree Support sign-in
You already have an account here — what you don’t have yet is a password. Setting one takes about a minute, once, and it’s what lets you use the forms and follow your tickets on this site.
- 1 Choose Sign in, top right of this page Then pick Forgot my password — that’s the right link even though you’ve never had one.
- 2 Enter your work email address Use the same address you email us from. A different address won’t match the account we already hold.
- 3 Open the email from us and set a password It arrives within a minute or two — check junk if it doesn’t. The link is good for 24 hours; after that, just ask for another.
- 4 That’s it — you’re in From now on it’s your work email and that password, whenever you want to raise or follow a ticket here.
Why can’t I use my work Microsoft login?
Because it wouldn’t work. The “continue with Microsoft” button on sites like this one only accepts personal Microsoft accounts, never work or school ones — so we’ve left it off rather than send you down a dead end. Your support password is a separate password, and it should be a different one.
Who already has an account?
If you’re on your organisation’s staff directory, you do. We keep our list in step with it, so new starters appear on their own.
Someone new joining?
Email support@cloud-tree.com from an authorized work address and we’ll set them up. We ask for new accounts by email on purpose: a request from an address we already recognise at your organisation is how we know it’s genuine.
Out of hours
Critical issues only
Call and follow the prompts